Refund policy

  1. General Information
    This Return and Refund Policy governs the conditions for returns and refunds of products purchased through the online store of Swyvo (https://swyvo.myshopify.com). By placing an order in the online store, you agree to this policy. Swyvo is committed to handling returns in a transparent, customer-friendly, and efficient manner to ensure the highest level of customer satisfaction. We aim to provide a clear and reliable process that protects both the customer and the business while maintaining trust and professionalism in every transaction.
  2. Provider Information
    The party responsible for returns and refunds is:
    Swyvo
    Address: 10246 Briarwood Dr, Los Angeles, CA 90077, United States
    Phone: +1 540-277-6046
    Email: support@swyvo.shop
    For any questions regarding returns or refunds, customers may contact us at any time using the details above. All returns are processed in accordance with applicable laws and consumer protection regulations in the United States.
  3. Right of Return
    Customers have the right to return products within 30 days of receiving the order. Returns may be made without providing a reason. Products must be returned unused, undamaged, and in their original packaging to be eligible for a refund. Swyvo does not offer final sale items, meaning all products are eligible for return if they meet the required conditions. However, we reserve the right to refuse returns if the products do not meet the stated requirements or if they show signs of misuse or damage after delivery.
  4. Return Process
    To initiate a return, please contact our customer service:
    Email: support@swyvo.shop
    Phone: +1 540-277-6046
    Our customer service team will provide you with the return instructions and confirm your eligibility. Returns are free of charge, and no return shipping fees will be applied. Customers must follow the provided instructions carefully to ensure proper processing. It is recommended to use a secure shipping method with tracking to prevent loss during transit and to ensure the safe arrival of the returned item.
  5. Return Address
    All returns must be sent to the following address:
    Swyvo
    Address: 10246 Briarwood Dr, Los Angeles, CA 90077, United States
    Packages sent without prior return authorization may not be processed. Customers are advised to include proof of purchase or order confirmation within the return package to facilitate efficient handling. Proper packaging and labeling are important to avoid delays.
  6. Refunds
    Once the returned item has been received and inspected, the purchase amount will be refunded within 7–14 business days to the original payment method. Swyvo will refund the full purchase price. Refunds will only be issued for items that meet the return conditions outlined in this policy. No additional processing or restocking fees will be charged. Customers will receive a confirmation once the refund has been processed.
  7. Processing Time and Communication
    Customers will be notified by email once the return has been received and processed. Our customer service team provides active support and handles inquiries within 24–48 hours. We ensure clear communication throughout the entire return and refund process.
  8. Non-Returnable Items
    Swyvo does not classify any items as final sale. However, products that have been used, damaged, or improperly handled cannot be returned. Items that do not meet the return eligibility conditions will not be accepted. Each return is reviewed individually to ensure fairness and compliance with this policy.
  9. Exchanges
    Customers may request an exchange after returning an item. Exchanges are only available for the same item or an equivalent item, depending on availability. All exchanged items must meet the same return conditions as the original purchase. If a replacement is not available, a refund will be issued.
  10. Contact for Returns and Questions
    For any questions or issues regarding returns or refunds, please contact:
    Swyvo
    Address: 10246 Briarwood Dr, Los Angeles, CA 90077, United States
    Phone: +1 540-277-6046
    Email: support@swyvo.shop
  11. Changes to the Return Policy
    Swyvo reserves the right to modify this Return and Refund Policy at any time. Any changes will be published on the website and will take effect immediately upon publication. By continuing to use the store or placing an order after changes are published, you agree to the updated policy.