Shipping policy

  1. General Information
    This Shipping Policy governs the shipping procedures and delivery conditions for orders placed with Swyvo (https://swyvo.myshopify.com). By placing an order through our store, you agree to the terms outlined in this policy. Swyvo is committed to providing fast, reliable, and transparent shipping services to ensure customer satisfaction. We work with trusted logistics partners to deliver your orders safely and efficiently across the United States.
  2. Provider Information
    The shipping provider responsible for fulfilling orders is:
    Swyvo
    Address: 10246 Briarwood Dr, Los Angeles, CA 90077, United States
    Phone: +1 540-277-6046
    Email: support@swyvo.shop
    For any questions related to shipping, customers may contact us using the details above. Our support team is available to assist with tracking, delivery updates, and shipping concerns.
  3. Processing Time
    All orders are processed within 1–2 business days after payment has been successfully completed. Orders are not processed, shipped, or delivered on weekends or public holidays. In case of high order volume or unforeseen circumstances, processing times may be slightly delayed. Customers will be notified if there is any significant delay in processing their order.
  4. Shipping Time
    Estimated delivery time is 3–5 business days within the United States. These delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, or other external factors beyond our control. Swyvo strives to ensure timely delivery but cannot guarantee exact delivery dates.
  5. Shipping Costs
    We offer transparent shipping with no hidden fees. Any applicable shipping costs will be clearly displayed at checkout before completing your purchase. In many cases, promotional offers or free shipping may be available depending on the order value or campaign. Customers are encouraged to review shipping costs during checkout.
  6. Order Tracking
    Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor the status and location of your shipment in real time. If you do not receive tracking information, please contact us at support@swyvo.shop or call +1 540-277-6046 for assistance.
  7. Shipping Address
    Customers are responsible for providing accurate and complete shipping information at the time of purchase. Swyvo is not responsible for delays or lost shipments caused by incorrect or incomplete addresses. If you need to update your shipping details, please contact us immediately before the order is processed.
  8. Delivery Issues
    If your order is delayed, lost, or marked as delivered but not received, please contact us as soon as possible. Our team will investigate the issue with the shipping carrier and provide assistance. While we will do our best to resolve delivery problems, Swyvo is not liable for delays caused by shipping carriers or events beyond our control.
  9. Damaged or Missing Items
    If your order arrives damaged or with missing items, you must contact us within the delivery period. Please provide your order number and, if possible, photos of the damaged package or items. We will review the case and offer an appropriate solution, which may include a replacement or refund.
  10. International Shipping
    Currently, Swyvo primarily ships within the United States. If international shipping becomes available, additional shipping fees, customs duties, or taxes may apply depending on the destination country. Customers will be responsible for any such additional charges.
  11. Return Shipping
    Return shipping is free for all eligible returns within the United States. Customers must follow the return instructions provided by our support team to ensure that the return is processed correctly. Unauthorized returns may not be accepted.
  12. Delays and Force Majeure
    Shipping times may be affected by circumstances beyond our control, including but not limited to natural disasters, weather conditions, carrier disruptions, or public emergencies. In such cases, delivery times may be extended. Swyvo will not be held responsible for delays caused by such events but will make every effort to keep customers informed.
  13. Contact Information
    For any questions or concerns regarding shipping, please contact:
    Swyvo
    Address: 10246 Briarwood Dr, Los Angeles, CA 90077, United States
    Phone: +1 540-277-6046
    Email: support@swyvo.shop
    You may also contact us through our contact page: https://swyvo.myshopify.com/pages/contact